See what matters first.
CallShield is a call triage and dispatch layer that separates urgent from non-urgent messages, summarizes what callers said, and keeps everything in one place so you can decide what needs attention right now — and what can wait.
Built as part of the Cruz Center toolset for communication-heavy teams and service businesses.
A traffic controller for calls.
CallShield is designed for teams and service businesses that get a mix of “drop everything” calls and “handle it later” calls — and need a clean way to see which is which, along with a quick summary of what the caller actually wanted.
Separate signal from noise
Not every message is an emergency. CallShield gives each one an urgency tag so your team can focus on what truly needs a quick response — without ignoring everything else.
Make dispatch easier
Instead of passing raw voicemails around, CallShield lets you attach brief summaries, internal notes, and status indicators so anyone can see what’s been handled and what’s waiting.
What CallShield does.
CallShield can sit in front of, beside, or behind your existing phone system or AI answering setup — turning raw calls into organized, actionable information.
For message-heavy workflows
- Collects voicemails or call transcripts in one place
- Auto-summarizes what the caller said
- Assigns urgency tags based on content
- Groups messages by account, queue, or topic
For supervisors & dispatchers
- Add internal notes and quick action labels
- See who took which message and what happened next
- Filter by urgent, waiting, resolved, or escalated
- Export or snapshot key activity when needed
From raw calls to clean decisions.
Messages come into CallShield
Voicemails, call summaries, or transcripts are sent into CallShield from your existing phone or AI answering setup (like AnswerFlowHQ or another front-end system).
Summaries & urgency tags are applied
Each message gets a concise summary plus an urgency level (Urgent / Soon / Routine) so the most critical items float to the top immediately.
Dispatch & follow-up become clear
You or your team can assign who’s handling what, add notes, and mark items as resolved — turning a messy call log into a simple, trackable workflow.
Built to stay flexible.
CallShield is more of a system than a single template, so pricing is based on how you’ll be using it — but the structure stays simple and predictable.
- Core triage & summary layer
- Urgency tagging for messages
- Basic views for “Now vs Later”
- Best for 1–3 decision-makers
- Custom views by account or line
- Richer notes & status fields
- Integrations with other tools where possible
- Ideal for heavier call environments
- AnswerFlowHQ for intake & leads
- CallShield for triage & dispatch
- End-to-end communication flow
- Designed as a single system
For CallShield, the most important thing is fit. If you’re curious, we can start with a quick conversation about how your calls work now and whether a triage layer would actually help.
Share how your calls work today.
CallShield is best for environments where calls come in from multiple directions and someone needs a clear view of what’s urgent, what can wait, and what’s already been handled.
If that sounds like you, tell me a bit about your setup and where things feel messy — I’ll let you know if CallShield makes sense or if something simpler will do.